Terms of service

Shipping Policy

We do our best to process all orders within 24–48 business hours of purchase. Orders placed on weekends or holidays will begin processing the following business day.

All packages are shipped with tracking, which will be provided via email once your order has been fulfilled.

Shipping and delivery timeframes shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Once a package has been accepted by the carrier, delays may occur that are outside of Silver & Cattle Co.’s control.

All orders include up to $100 in USPS insurance coverage. Additional protection through Route Package Protection is available at checkout.

Route Package Protection

Route Package Protection is available at checkout for customers who would like additional protection against eligible packages that are lost, stolen, or damaged during shipping.

If you purchase Route Package Protection and experience an eligible shipping issue, claims for lost, stolen, or damaged packages should be filed directly through Route and are subject to Route’s terms and claim eligibility requirements.

If you choose to decline Route Package Protection, your order will not be covered by Route. However, all orders still include up to $100 in USPS insurance coverage.

We highly recommend adding Route Package Protection, especially for high-value orders.

To file a Route claim: https://claims.route.com

Returns & Exchanges

All sales are final. Silver & Cattle Co. does not accept returns, exchanges, or refunds for change of mind, sizing issues, or general dissatisfaction.

Many of our pieces feature genuine stones. Because natural stones vary, differences in color, matrix, shape, and pattern may occur. These natural characteristics are not considered defects and are part of what makes each piece unique.

Please carefully review all product details and sizing information before placing your order. Silver & Cattle Co. is not responsible for incorrect sizing selections made at checkout.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 24 hours of delivery so we can review the issue and determine the appropriate resolution.

Final Sale & Non-Returnable Items

The following items are final sale and are not eligible for return, exchange, or store credit:

• Discounted or sale items
• Items purchased using promotional or manual discount codes
• Custom or special-order items
• Items purchased in an incorrect size
• Items customers wish to return due to change of mind or personal preference

Jewelry Care & Damage After Delivery

Each piece is carefully made or selected to be worn and enjoyed, but jewelry should always be treated with care.

Silver & Cattle Co. is not responsible for damage that occurs after an item has been delivered and is in the customer’s possession due to normal wear, misuse, improper care or storage, alteration, or accidental damage.

Damaged or Defective Items

If your item arrives damaged or defective, please contact Silver & Cattle Co. within 24 hours of delivery at silverandcattleco@yahoo.com. Please include your order number and clear photos showing the issue.

Once reviewed, we will determine the appropriate resolution based on the circumstances, which may include repair, replacement, store credit, or refund.

If the damage occurred during shipping and you purchased Route Package Protection, you may be directed to file a claim directly through Route.

Lost, Stolen, or Missing Packages

If tracking shows that your package is still in transit but appears to be lost or significantly delayed, please contact us so we can assist with any available USPS inquiry or insurance claim.

All orders include up to $100 in USPS insurance coverage. USPS insurance claims are subject to USPS eligibility requirements, investigation, and approval. Insurance coverage does not guarantee that a claim will be approved or paid.

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact USPS as soon as possible.

Silver & Cattle Co. is not responsible for packages that are stolen or missing after confirmed delivery to the shipping address provided at checkout.

If Route Package Protection was declined, Silver & Cattle Co. cannot guarantee a refund or replacement for a lost, stolen, or damaged package. We will, however, do our best to assist with any available USPS claim for eligible orders.

Incorrect or Incomplete Orders

We carefully inspect and pack each order before shipment. If you receive an incorrect item or believe an item is missing from your order, please contact us at silverandcattleco@yahoo.com within 24 hours of delivery.

Please include your order number and photos of the items and packaging you received so we can review the issue and resolve it appropriately.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order. Silver & Cattle Co. is not responsible for delays, returned packages, or delivery issues resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at silverandcattleco@yahoo.com. Address changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned to Silver & Cattle Co. due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs to have the order shipped again.

Contact Us

If you have any questions or concerns regarding your order, please contact us at silverandcattleco@yahoo.com. We will always do our best to assist you!

Thank you for supporting Silver & Cattle Co.!